Leading Croatian family hotel brand
Amadria Park is a leading Croatian family hotel brand created by the merge of two successful hotel brands: Milenij hoteli from Opatija and Solaris Beach Resort from Šibenik.
Amadria Park is a new style of hotel with a high standard of service, designed for modern guests who want quick access to information about accommodation and stay. Amadria Park high category hotels are located in three outstanding locations - Opatija, Šibenik and Zagreb. Amadria has five hotels and two attractions for guests in Opatija, while in Šibenik it has four hotels and four attractions for guests. The prestigious heritage hotel completes Zagreb's offer of the leading Croatian hotel brand.
Amadria Park has implemented InSky Solutions' TourismInSky business solution based on the Microsoft Dynamics 365 platform designed and tailored to the needs of their reservation center. Amadria's goal was to replace the traditional way of doing business with guests, as well as to consolidate all relevant information into a single database and connect multiple communication channels.
"InSky's TourismInSky solution fits perfectly with Amadria's business philosophy, which is evolving towards continuous innovation with maximum commitment to providing high quality service and creating unique holiday experiences."
Reservation Center Supervisor
“Changes at the global level and the need for constant analysis, credible and rapid information and preparations that these situations require, caused Amadria Park to decide to implement the best possible solution that will help them: TourismInSky solution that in turn allows advanced reporting and monitoring of all activities of its guests with a display of information on offers, reservations and stays. With a detailed insight into the business, better communication and a relationship with the guest are provided. ”- said Emil Varga, business consultant at InSky Solutions.
TourismInSky solution in the reservation center
The implementation of the TourismInSky business solution included a contact center module - ContactInSky, which increased the efficiency and effectiveness of agents in individual as well as in group sales, i.e., faster, and easier communication with guests. Implementation enables better optimization of guest queries when communicating with him, which improves communication and guest satisfaction.
"InSky's TourismInSky solution fits perfectly with Amadria's business philosophy, which is evolving towards continuous innovation with maximum commitment to providing high quality service and creating unique holiday experiences." – said Monika Mrša, Reservation Center Supervisor at Amadria Park Hotels
Three destinations and two locations of contact center agents enabled guests to have direct access to the most accurate information with the best informed employees, and on the other hand it was possible to redistribute work to different locations according to priority workload and number of inquiries.