Chatbot & Mailbot

 

 

With Artificial Intelligence (AI), digital transformation is far simpler, regardless of the expertise and maturity of the organization.

Whether the focus is on speeding up an individual process or changing an entire industry, the use of artificial intelligence allows companies to improve the entire business process.

With InSky Solutions and Dynamics 365 AI, every company has the ability to solve problems and make decisions independently with the help of intelligent tools.

 

 


Natural language processing systems are integrated into user interaction, allowing companies to simplify communication processes across different channels and reduce the time required to respond. This gives end-users a higher level of connectivity between different communication channels and a simplified and faster response from the contact center, and the company control over automated processes.

Using supervised and unsupervised machine learning methods, InSky Solutions has the ability to analyze business processes and predict user behavior or contact center load.

 

The integration of these two technologies has enabled more predictive and personalized information about users in all areas of business. CRM empowered provides:

a) Predictive ranking of potential users

b) Recommendations for content

c) Contact center workload forecasting

d) Recognition of language from contextual content

e) Mailbot and Chatbot

f) Omnichannel communication - new channels (WebChat, Viber, WhatsApp, FB Messenger)

The goal of artificial intelligence in CRM is to enable it to work on analysis and make smart recommendations on any activity that is related to the actual contact or person within the CRM database.

 

By introducing Chatbots in addition to existing InSky business solutions, users of tourist content have been enabled to communicate effectively and be provided with the possibility of booking.

The chatbot is able to learn the preferences of an individual user based on previous inquiries, reservations, reviews, or activities on social networks. This allows hotel contact centers to work 0-24, and end-users to access information from a defined knowledge base at any time in multiple languages.

 

Highlighted features:

β€’ possibility of classifying the conversation according to importance, topic, and content

β€’ possibility of switching the conversation with the user to a guided conversation with the agent

When deciding on the optimal response, the chatbot, in addition to data from the user's knowledge base, has data on saved contacts within CRM, e.g., the chatbot will recognize whether the guest is a member of the loyalty program and will take this into account when leading communications.


 

Mailbot was created based on historical call center data. With the help of deep learning algorithms, a process was modeled for categorizing the content of emails in tourism, prioritizing each message, and sending automated responses.

Successfully analyzes and categorizes the content of emails by priority, sends automatic responses to a query and personalized messages, forwards the reply or a query to multiple emails while simultaneously recognizing and preventing duplicates sending to different communication channels.


 

 

We are able to collect data using AI or follow a predefined scenario that you want. 

You can try a demo of the hotel chatbot below: 

   

 

By using the Chatbot, when deciding on the optimal answer, the artificial intelligence, in addition to the data from the knowledge base, has data about the guests saved within the TourismInSky solution, and the Chatbot will, for example, recognize whether the guest is a member of the loyalty program, what are his preferences and interests, and take this into account when conducting communication. In this way, TourismInSky is a unique solution that unites all communication channels, processes specific to the hotel industry and artificial intelligence that uses the collected large amount of data and learns from it every day, and provides the opportunity for hoteliers to be the best possible hosts to each of their dear guests

Artificial intelligence includes the use of algorithms for the purpose of using predictive analytics. Voice, mobile, social, chat, e-mail and other activities are combined with transactional, sentimental, demographic and other data to contact respondents with relevant information. On the basis of collected data from internal and external databases, it is possible to predict the reason for the call and to predict the workload of the contact center. By applying innovative algorithms, the solution provides hotels with a better knowledge of guests and provides them with intelligent support in meeting their needs and preferences. Such a level of advanced knowledge and relevant support not only affects the strengthening of trust and loyalty of guests, but directly promotes the direct sale of all additional tourist services and activities that the hotel has to offer.