We are able to collect data using artificial intelligence or follow a predefined scenario you prefer.
You can try a demo of the hospitality chatbot below:
By using the Chatbot, when deciding on the optimal answer, the artificial intelligence, in addition to the data from the knowledge base, has data about the guests saved within the TourismInSky solution, and the Chatbot will, for example, recognize whether the guest is a member of the loyalty program, what are his preferences and interests, and take this into account when conducting communication. In this way, TourismInSky is a unique solution that unites all communication channels, processes specific to the hotel industry and artificial intelligence that uses the collected large amount of data and learns from it every day and provides the opportunity for hoteliers to be the best possible hosts to each of their dear guests.
Artificial intelligence encompasses the use of algorithms for the purpose of using predictive analytics. Voice, mobile, social, chat, e-mail and other activities are combined with transactional, sentimental, demographic, and other data to contact respondents with relevant information. Based on the collected data from internal and external databases, it is possible to predict the reason for the call and predict the workload of the contact center. By applying innovative algorithms, the solution provides hotels with a better knowledge of guests and provides them with intelligent support in meeting their needs and preferences. Such a level of advanced knowledge and relevant support not only affects the strengthening of trust and loyalty of guests, but also directly promotes the direct sale of all additional tourist services and activities that the hotel has to offer.